Frequently asked questions (FAQs)
This event will bring together a group of industry experts to share their approach to lending, credit and collections strategy. The event aims to provide key business takeaway actions which can be implemented in businesses moving forward and enhance best industry practices.
The format for this event is different from the traditional conference format seen at numerous events in the industry’s calendar. The day will not include any individual presentations and will is focued upon panel discussions to enhance audience participation.
Timing. In 2025, it was decided that there was a need for two conferences each year, which meant the industry could meet every 6 months to review and discuss an ever-changing industry environment. The difference between each event will be some of the themes discussed. In addition, each event is supported by Industry Awards (Spring) and Technology Awards (Autumn).
No. This event will be for lending operations and collections professionals to discuss best practices in combining people and technological collections strategies. The event will limit the number of technology service providers who are able to attend, and there may be designated and limited technology demonstrations during the event breaks.
The cost varies; please go to our booking page to find out more, as rates include an option to attend the Credit & Collections Technology and/or Industry Awards ceremony in the evening.
- Access to all content at the Conference. There are other conference streams, but these will consumerl/business focused so there is no need to make choices and miss vital content.
- Option to ask questions pre-event and shape the debate.
- Depending on the event format, there may be access to Slido at the event with the ability to ask anonymous questions
- Post-event content slides can be sent on request
- Opportunity to meet and network with collections professionals from other sectors
- Food and beverage breaks across the event
- Potential discounted hotel rooms (subject to availability)
Learn something new: Uncover the blueprints for success from the lending and collection leaders who have built best practices, transformed their businesses and been bold enough to make the big strategic and technological decisions
Adapt or change your processes: Be inspired by the industry’s most creative thinkers who will share new ideas and fresh perspectives on the emerging trends influencing the industry.
Understand: How lending collections professionals are dealing with the major industry problems of customer engagement, vulnerable customers, affordability, plus much more. Network with industry peers
Be inspired: Hear from the disruptors leading the way in the market, and learn about new technologies and solutions that can help propel your business forward.
Plan your company’s lending and collections strategy: From the smallest start-ups through to the biggest industry specialists, see whether you are ahead of the curve, but also to understand where you are falling short. It is the perfect platform to share ideas, swap strategies and plan your next 6-12 months.
Return to the office energised: The Think Tank’s inspired speakers will stimulate discussion, spark creativity and inspire new thinking.
Position yourself amongst lending and collections’ most powerful leaders: The event is a catalyst for change where ideas that influence strategy are formulated, creating the perfect platform to voice your opinion and shape the future of the industry.
Attendees (Free to qualifying attendees)
- Credit Managers
- Credit Controllers
- Finance Managers
- Finance Directors (FDs)
- Chief Finance Officers (CFOs)
A limited number of paid-for passes are set aside for DCAs, Enforcement and technology suppliers.